Contact Us

At Pentagreen, we are committed to ensuring that your concerns are addressed promptly and effectively. If you have any concern or complaint, we encourage you to raise it directly to us.

How to make a complaint

1. Email us at [email protected]
2. Information required: To assist us in resolving your complaint as soon as possible, please provide the following details
   1. Full name and contact details
   2. Description of complaint
   3. Any relevant documents or information that can support your case
3. Acknowledgment: We will acknowledge your complaint within 5 business days upon receipt, outlining the steps we will take to investigate the matter.
4. Resolution timeline: We aim to resolve complaints within 20 business days. If the issue requires additional time to investigate, we will keep you informed of our progress.

We encourage you to provide your name and contact when lodging a complaint. We are committed to maintaining the confidentiality of your personal information. All complaints and feedback will be handled in accordance with our Privacy Policy and the Personal Data Protection Act (PDPA). If you wish to remain anonymous, please note that our ability to investigate could potentially be impaired and we may not have the ability to follow up with you.